Alexandrea Jayreen Hilarde - Professional Portfolio

🌈 About Me

I have a proven track record of delivering exceptional customer service and administrative support. I possess a strong work ethic, adaptability, and a willingness to learn. I am confident in my abilities to excel in any role given my determination and quick ability to grasp new tasks. I am eager to contribute my skills and make a positive impact within a dynamic work environment.

💼 Experience

Office Staff – Kynerich Aspirants Virtual Assistance Service | June 2023 - June 2024

Managed Facebook pages and social media marketing efforts for a Korean Language Center, increasing engagement and visibility.
Responded to online inquiries and facilitated face-to-face orientations for potential students.
Exceeded the quota for attendee participation in orientations and events.
Conducted live calls to provide information about overseas opportunities.
Managed over thirty group chats for seamless communication.
Assisted with paperwork and guided students through the enrollment process.
Delivered daily motivational updates through social media.

Telecommunication – Panasiatic Solution Inc. | Nov. 2021 - March 2023

Supported low-income customers in accessing U.S. government-provided free phone services.
Explained various phone service plans tailored to customer needs.
Troubleshot technical issues to ensure continuous service.
Provided excellent customer service and handled technical calls efficiently.

🎓 Education

Bachelor of Science in Criminology – April 7, 2019

Bago City College

Comprehensive understanding of criminological theories, law enforcement, and investigative practices.
Engaged in practical fieldwork, applying criminology in real-world scenarios.

Pontificia Universidad Catolica de Chile – March 21, 2024

Online non-credited course through Coursera

Focused on improving English communication skills for professional settings.
Applied language skills in workplace scenarios to strengthen professional fluency.

🔨 Skills

Communication skills

Adaptability and flexibility

Time management

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Customer service skills

Project management abilities

Sales and negotiation skills

Marketing expertise

Leadership and supervision skills